Effective Date: March 6, 2025
Introduction
We at Pixel Media LLC ("we," "us," "our") respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website (https://pixelmediarva.com), purchase our services, engage with our AI-powered features, or interact with us on social media, as well as your rights regarding the information we collect.
Please read this Privacy Policy carefully. We will alert you to any changes by updating the "Last Updated" date at the top. Any changes are effective immediately upon publication, and by continuing to use the site, you accept these changes. We encourage you to review this policy periodically.
INFORMATION WE COLLECT
PERSONAL DATA: Includes name, email address, phone number, business name, and any other identifying details you voluntarily provide through contact forms, service signups, or email correspondence.
DERIVATIVE DATA: Includes IP address, browser type, access times, and pages viewed. This data may also include analytics from tools such as Google Analytics.
VOICE AND CONVERSATION DATA: Collected through interactions with our AI chat and voice assistants. This may include voice recordings, transcripts, and contextual data used to improve services. Consent is obtained when engaging with these features.
FINANCIAL DATA
We use Stripe and PayPal for payment processing. We do not store financial data on our servers. Please refer to their policies for more information:
Stripe: https://stripe.com/privacy
PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
SOCIAL NETWORKING DATA
If you connect or interact with us on platforms such as Facebook or Instagram, we may collect publicly available information such as name, email, or profile data.
OTHER DATA
We may collect information from you through surveys, promotions, or other features. This includes entries for giveaways or feedback forms.
HOW WE USE YOUR INFORMATION
To provide and manage services
To process payments and invoices
To communicate and respond to inquiries
To optimize marketing efforts
To improve user experience with AI tools
To deliver promotional materials (if opted in)
To enhance service quality and support
COOKIES
We use cookies and similar tracking technologies for site analytics and functionality. You can manage cookie settings through your browser.
AI TECHNOLOGIES
We use AI-powered chat and voice assistants to provide automation, customer support, and marketing enhancements. Voice and transcript data may be processed for quality assurance and improvement purposes. Users may opt out of AI interactions and request deletion of AI-generated records by contacting [email protected].
DATA SECURITY
We implement security protocols including SSL encryption, access control, and regular audits. Sensitive data, including AI-generated content, is handled with strict confidentiality.
DATA SHARING We do not sell your data. We may share information with trusted service providers, such as:
Payment processors (Stripe, PayPal)
CRM and automation tools (GoHighLevel)
Hosting and analytics platforms These third parties are contractually obligated to protect your data.
DATA RETENTION
We retain data only as long as needed for business operations or legal obligations. You may request deletion of your data by emailing [email protected].
YOUR RIGHTS
You have the right to:
Access and update your personal information
Request deletion of your data
Opt out of marketing communications
Withdraw consent to AI interaction
Request a copy of stored personal data
CHILDREN'S PRIVACY
We do not knowingly collect information from individuals under the age of 13.
INTERNATIONAL USERS
By using our site, you consent to the transfer and storage of data in the United States.
SMS & EMAIL COMPLIANCE
We adhere to CAN-SPAM and similar regulations.
You can unsubscribe from emails using the link provided. To stop SMS communication, reply STOP to any message.
CONTACT US
If you have questions about this policy or your data, contact us at:
Email: [email protected]
Address: Pixel Media LLC, 7456 Shire Pkwy, Mechanicsville, VA 23111
Website: https://pixelmediarva.com